Patient Service Agent – Business Office – CASUAL (ME)

POSITION LOCATION: MEAFORD
UNION AFFILIATION: OPSEU – CLERICAL
STATUS: CASUAL
WAGE RATE: $24.526 – $26.436

Reporting to the Manager of Central Registration and Switchboard, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits. . Supports other business office functions including: general office administration, payroll, accounts receivable, bank deposits and data quality. It also includes scheduled order entry and data quality.

QUALIFICATIONS

• High school Diploma and/or post secondary medical secretarial education or equivalent
• Successful completion of PM Access (testing and training is available through Organizational Development and Learning)
• Ability to utilize Cerner Patient information system, which includes Admission, Discharge and Transfer procedures, Electronic Scheduling Module, FirstNet, statistical verification, census reporting, doctor order entry
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Patient-service focused
• Ability to multi-task
• Experience working on a Switchboard
• Experience with Accounts Receivable functions of patient billing, preferred accommodation, incidental fees, insurance company charges, ALC
• Capable of filing and chart assembly, reading and entering doctor’s orders, patient dietary orders, assist with patient flow in the ER and assist with transporting specimens to the Lab (if applicable)
• Microsoft Office experience in Word (to be tested)
• Typing – 30 WPM (to be tested)
• Medical terminology (to be tested)
• Ability to understand verbal and written instructions
• Capable of filing
• Ability to work all shifts
• Recent satisfactory attendance and performance records
• Knowledge of and adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence)
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

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