2025 News Archives - Brightshores Health System

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Category: 2025 News

Media Release: New Initiative Launching at Grand River Hospital and Brightshores Health System Brings Patients More Timely and Personalized Care

Collaboration led by CAN Health Network explores Canadian platform modernizing call bell systems. January 9, 2025 (Owen Sound, ON) – A new platform launching at two…

Brightshores Health System Emergency Department Extended Wait Times

Due to increased patient volumes, there may be extended wait times in our Emergency Departments (ED). We understand that waiting for care can be frustrating…

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NOTICE – In accordance with the Maple Terms of Use and Privacy Policy, Maple is not at liberty to share any Personal Health Information (“PHI”) with Brightshores Health System (“Brightshores”) in relation to your use of the Maple Platform, unless you specifically consent by clicking the “I agree” button at the bottom of this form to such information sharing.

I understand that Maple provides the telemedicine technology and will collect my personal health information, as an electronic services provider, and only as required for the purpose of providing me with virtual health care services.

The information sharing consent provided by agreeing to this form includes the sharing of my consultation summary, associated medical records and information related to any consultation I have with an Authorized Brightshores Physician for Healthcare Services and their administrative team (e.g., hospital unit clerk or administrative staff) through the Maple Platform. The consultation summary may include a diagnosis, treatment or advice based on my Maple consultation, as well as additional documentation such as specialist referral orders or lab work order information. All consultation summaries are to be held in complete confidentiality and are not to be released to any party apart from Brightshores.

Both email and virtual urgent care visits have some inherent privacy and security risks that include your personal health information possibly being intercepted or unintentionally disclosed. By providing us with your email address, you give Brightshores consent to send your virtual urgent care visit request confirmation to your email address.

To improve your privacy, and avoid the possibility of others being able to access your personal health information:

Do not use a shared email
Do not join the Virtual Visit from public places (e.g., coffee shop, malls, your living room where others are present, etc.)
Do not use a shared computer/device.

By clicking “I Agree” I understand and consent to the above.

If you have any questions or concerns about how your personal health information is being collected or used, please contact Shelly-Ann Rampersad, Vice President of Clinical Operations, Maple, shelly@getmaple.ca.